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Crisis Responders

When there's a crisis, how can I help?

FEI Behavioral Health, an international leader in Crisis Management Services, is searching for clinicians to participate in short term contract work in response to aviation accidents and other major catastrophic incidents. FEI is a for-profit company that works with corporate customers. These customers contract with us to help them manage crises. Some of our customers use our Call Center to handle inquiries from loved ones while others use the Call Center along with Family Assistance Representatives and Crisis Support Coordinators to assist on-site. We are not an agency that responds to every disaster, like the Red Cross or the Salvation Army, for example. We activate only when our customers have a need and then we deploy responders based on geographic area.

FIC Counselor: Family Information Center Counselor

Role: Provide telephone based support for survivors and families.

Credentials: FIC Counselors must be Master's level or above behavioral health professionals and hold a state license or certificate in a behavioral health discipline.

Required Training: FEI's one day Family Information Center Training (FIC), held at the Family Information Center in FEI's corporate headquarters in Milwaukee, WI.

FAR: Family Assistance Representative

Role: Provide direct services and logistical support on site to survivors, survivor families, and victim families affected by a mass disaster. This includes: providing information, making travel and lodging arrangements, and lending emotional support. This work is supportive rather than clinical in nature.

Credentials: A FAR must be a Master's level or above behavioral health professional with at least two years post master's experience and have a state license in a behavioral health discipline.

Required Training: FEI's one day Crisis Management Training for Responders. See the
fact sheet for more information on this training program.

CSC: Crisis Support Coordinator

Role: Provide support, crisis intervention, and individual, group, and organizational consultation for FEI customers.

Credentials: A CSC must be a Master's level or above behavioral health professional and hold a state license or certificate in a behavioral health discipline. A CSC must also be trained and/or have experience in conducting individual and group interventions following catastrophic events. Please see the FAQ Page for more information on approved debriefing training and/or experience.

Required Training: FEI's one day Crisis Management Training for Responders. See the
fact sheet for more information on this training program.

Credentials and Additional Requirements: Must possess same credentials as a FAR plus documentation of professional liability insurance. Insurance must show the following minimum limits: $1million per occurrence and $3 million per aggregate.


For additional information contact us at 1-800-782-1948 option 2, or by
email.