On-Site Services

Crisis Management - On-Site Services

In the event of an aviation disaster, FEI is prepared to support an airline and its emergency response teams with:

  • On-Site Family Assistance Services
  • Provide a crisis manager/liaison at the disaster site to assist in coordinating an airline’s response
  • 1,000+ trained Family Assistance Representatives who are behavioral health professionals
  • Immediate deployment to affected airports; designated family hotel in accident city; survivor and victim families’ communities
  • Represent the airline among survivors and families
  • Provide logistical and emotional support to victims and their families at the site

On-Site Operational Assistance

  • Assist in establishing JFSOC
  • Procure local telecommunication and information system equipment
  • Arrange ground transportation and lodging
  • Coordinate family escorts to/from airport, accident site and other locations

On-Site Crisis Support Services

  • 400+ trained Licensed Crisis Support Counselors with specific disaster training and experience
  • Provide consultation and support to the airline at airline designated key locations. Typical locations include airline headquarters, affected stations, reservation centers, maintenance facilities and the Family Support hotel
  • Conduct group debriefings and offer individual counseling for employees and management staff to mitigate the effects of trauma and its effect on business recovery efforts
  • Provide referral information for those employees needing mental health care following a disaster