FEI’s Crisis Management Blog

The Airline’s Role in Security Screenings

The latest attempt by Al Qaeda to manufacture an underwear bomb designed to be detonated on a US-bound aircraft has re-ignited the debate on whether or not the current security measures are sufficient in ensuring the safety of passenger flights in the United States.

The Risks of Social Networking to Your Business

Internet-based social networking sites have exploded in popularity over the past few years. This growth has been so prevalent that few businesses can afford to ignore this phenomenon. Unfortunately, any popular trend also attracts the criminal element that look to capitalize on this opportunity. That being said, it is essential for businesses to understand what threats the use of social media poses to their business and how to mitigate these dangers.

Considerations for Home Security While on Vacation

Many families understand the necessity of preparing their home for the event of an emergency. They may prepare first aid kits, assign escape routes, or stock pile food and water. However, many families often overlook the importance of preparing their home for the event of an emergency while they are away. As the excitement and anticipation that comes with a vacation increases, families may disregard the chance of a burglary or other disaster happening in their home. Fortunately, there are simple precautions families can take before leaving for a vacation that will help to ensure the safety of their home and their possessions while away.

The Disengagement Process of a Crisis Responder

A crisis responder’s work takes place in response to traumatic events that disrupt the regular course of daily life. Their primary responsibilities involve providing psychological first aid to t individuals affected by the crisis, debriefings to responders, and management consultation. This work is extremely difficult as they often put in long hours and sometimes provide assistance to victims over an extended period of time. A crisis responder understands that this work is time-limited and that there will come a point when they will return to their own families and occupations.

Tips for Corporate Travel Security

Many organizations require their employees to travel regularly, often to unfamiliar countries. That being said, it's important that these employees understand the basic rules that will keep them safe and secure during their corporate business trip. The following tips are common sense suggestions for travelling abroad. Hopefully you will find these suggestions helpful, and feel free to share them with other members of your organization.

Reviewing Your Business Continuity Plan

The headlines make it clear, a crisis can happen anywhere. Unfortunately, as business operations accelerate to an ever-more frantic pace, preparing your organization for a crisis often takes a back seat. In fact, recent findings from an international business continuity program study indicate that many organizations have not invested a sufficient amount of time and/or resources in reviewing the effectiveness of their own crisis management plans.

Employee Participation in Family Assistance

One of the questions an organization has to consider when creating a Family Assistance Plan is the level of involvement of their own employees. The question of whether or not to utilize employees is a complex one. On the one hand, many organizations feel strongly that they want their employees assisting family members as it very clearly demonstrates the organization’s commitment to people in need. Employees themselves often feel strongly about wanting to help in a critical situation.

Psychological Effects of Disaster

A disaster affects every person differently, but more often than not, it will impact the lives of its survivors, sometimes temporarily and at others more permanently. Because its occurrence is so vastly outside of a victim’s normal range of experience, a traumatic event often gives no warning or very little time for someone to prepare. This results in an individual’s usual coping mechanisms to be insufficient, which can lead to psychological destabilization or even intense physical and psychological suffering. Common psychological reactions to trauma or a critical event include denial, time distortion, auditory or visual distortions, panic, helplessness, and difficulty returning to daily routines. Trauma has also been known to cause psychological responses such as hyperventilation, nausea, insomnia, nightmares, or outbursts of anger.

Personal and Financial Preparedness in the Wake of a Disaster

Businesses commonly dedicate significant resources and budget to risk management, with much attention focused on physical risks to infrastructure and information technology. Yet, without proper preparation at the personal level, a disaster can have a significant impact on the continuity of your business. A few very basic preparatory steps focused on the human side of crisis can greatly increase the ability of a business to survive and bounce back from a crisis.

Social Media Becomes Critical For Airlines and Organizations Worldwide

The use of social media in the airline industry has become a rapidly increasing trend. In fact, a recent article from the Business Standard suggests that airlines that regularly monitor social media tend to be better connected with the needs of their customers. Additionally, it has been estimated that 40 percent of airlines are actively growing their social media team to incorporate representatives from marketing, customer service, e-commerce, corporate communications and other departments.

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