Should an emergency occur, FEI is prepared to handle the increasingly high volume of telephone calls associated with an aviation disaster. 

The Inbound Call Center provides:

• Activation in less than 60 minutes

• An incident-specific toll-free inquiry line to be released to the media for victim family contact

• Capacity for 3000+ calls-per-hour

• Operations

• Redundant System Reliability

• Incident-specific Diversion Menu

• Advanced Automated Call Distribution

• Staff

• 400 multi-lingual operators

• Trained for effective screening and diversion of non-affected callers

• Experienced crisis communication skills

• Conference calling and transfer of high probability calls to Outbound Notification/Family Information Center