Communication is vital during a disaster.

When developing a Disaster Communication Plan, it is important to think about what pieces of your current communication system might be inoperable during the time of a disaster and also, what additional communication needs might be necessary:

• Designate a trained spokesperson and an alternate to communicate with the media and community

• Update employees’ emergency contact information

• Develop an Incident-specific IVR

• Utilize an Emergency Internet or Intranet site

• Password protected

• Provides information to employees regarding updates on the disaster and specific assistance available

• Allows employees to provide updates on their status and location

• Provides information to customers regarding business operations updates

• Provides information to the community regarding the disaster

• Utilize an Emergency Call Center

• Provides a means for employees and family members to update information on their status and location

• Provides information to employees regarding updates on the disaster and specific assistance available

• Assists in maintaining communication between all business locations

During a disaster, an organization’s ability to communicate accurate and consistent information increases the perception and ability of the business to effectively handle the crisis. It is also very helpful in reducing the anxiety level of everyone involved.