Emergency Response Family Assistance Training

Employee Assistance Program | Work-Life | Crisis Management

Aviation

Non-Aviation

This is a listing of important contact numbers.

Crisis Management Emergency Response
Family Assistance Training

FEI has developed a specialized set of training modules to assist an airline in preparing its employees to respond to an aviation accident. Training is conducted by FEI Behavioral Health professionals with direct experience in preparing for and responding to aviation disasters.

In order to address issues unique to specific roles or components of the disaster response, training can be segmented for the following categories of airline personnel:

Corporate Headquarters/Command Center
On-Site Teams
Station Personnel
Reservation/Call Center Staff
Family Assistance Team

Moments following an aviation disaster are the most critical for the families of victims.

Family notification is the key issue because it is the start of the process and sets the tone for how families perceive they are treated by the airline.