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Crisis Management -
Notification/Family Information Center
A Crisis Communication Center, located
in FEI headquarters, is equipped to function
as the primary contact between the airline and survivors, survivor
families and victim families.
Crisis
Communication Center:
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Activation in less than 60 minutes
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24/7 operation during crisis
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Operations
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Secure facility
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Multiple 50-port conference bridges
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Individual toll-free lines for families, ensuring
continuity of support
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TDD and capabilities for translation of over 140 languages
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Staff
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250 trained masters and doctorate level counselors with
specialties in grief and trauma counseling
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Multi-language capabilities
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Process inquiries and provide notification
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Arrange travel for family members
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Provide ongoing information and support to survivors,
families of non-survivors and those families choosing not to
travel to the accident site
By utilizing
trained mental health counselors to maintain this critical
communication link, we are able to sensitively and professionally
represent an airline with survivors, family members and employees.
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