A Crisis Communication Center, located in FEI headquarters, is equipped to function as the primary contact between the airline and survivors, survivor families and victim families.

Crisis Communication Center:

• Activation in less than 60 minutes

• 24/7 operation during crisis

• Operations

• Secure facility

• Multiple 50-port conference bridges

• Individual toll-free lines for families, ensuring continuity of support

• TDD and capabilities for translation of over 140 languages

• Staff

• 250 trained masters and doctorate level counselors with specialties in grief and trauma counseling

• Multi-language capabilities

• Process inquiries and provide notification

• Arrange travel for family members

• Provide ongoing information and support to survivors, families of non-survivors and those families choosing not to travel to the accident site