In the event of an aviation disaster, FEI is prepared to support an airline and its emergency response teams with:

• On-Site Family Assistance Services

• Provide a crisis manager/liaison at the disaster site to assist in coordinating an airline’s response

• 1,000+ trained Family Assistance Representatives who are behavioral health professionals

• Immediate deployment to affected airports; designated family hotel in accident city; survivor and victim families’ communities

• Represent the airline among survivors and families

• Provide logistical and emotional support to victims and their families at the site

• On-Site Operational Assistance

• Assist in establishing JFSOC

• Procure local telecommunication and information system equipment

• Arrange ground transportation and lodging

• Coordinate family escorts to/from airport, accident site and other locations

• On-Site Crisis Support  Services

• 400+ trained Licensed Crisis Support Counselors with specific disaster training and experience

• Provide consultation and support to the airline at airline designated key locations. Typical locations include airline headquarters, affected stations, reservation centers, maintenance facilities and the Family Support hotel.

• Conduct group debriefings and offer individual counseling for employees and management staff to mitigate the effects of trauma and its effect on business recovery efforts

• Provide referral information for those employees needing mental health care following a disaster