<% if (Request.ServerVariables("REQUEST_METHOD") = "POST") then Dim item, val, sTo 'sTo = "jkilian@alliance1.org" sTo = "wwwordercm@feinet.com" Init 1 Readtemplate "registration.inc" For Each item in Request.Form val = Cstr(Request.Form(item)) Parameter item, val Next SendMessage _ "FormProcessor@feinet.com", _ "", _ sTo, _ "FEI Behavioral Health", _ "FEI-Responder Training Registration" Response.redirect "confirm.asp" end if Function FilePath(strPathAndFile) For intLCV = 1 to Len(strPathAndFile) If Left(Right(strPathAndFile,intLCV),1) = "/" Then intCutPlace = Len(strPathAndFile) - intLCV + 1 Exit For End If Next FilePath = Left(strPathAndFile,intCutPlace) End Function %> AnswerNet Drill Evaluation Form

Answer Net Drill Evaluation Form

June 11, 2008

 

Your Name:

Time of Call:   

Length of Call:

AnswerNet Agent Name:

AnswerNet Agent Location:

Simulated Caller's Name:

Passenger Name:

Agent Performance

On a scale of 1 to 5, please indicate agent results:

Professionalism:
Patience and Poise
Empathy:
Listening Skills
Rapport w/Caller
Call Flow:
Overall Impression
   
Placed on hold multiple times and/or for an extended period of time? Yes  No
 
Number of Times Put on Hold: Average Hold Time: 
 
Was music on hold neutral?  Yes  No

Call Transfer: : Yes  No Hold Time

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