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Management Training

ASSISTING STAFF THROUGH WORKFORCE REDUCTIONS
Organizational change such as workforce reduction and restructuring can cause incredible stress on employees and the organization as a whole. In these situations, surviving employees can feel resentment, grief, guilt and anger about the reorganization and subsequent changes. Although the work environment and culture will be different and subject to change, employees of a changing workplace environment must learn adaptability and skills of change management. This workshop will focus on understanding the impact of workforce reductions on “survivors”; creating strategies for helping “survivors” and supporting enhanced morale: developing an action plan for managing through change; and learning what support systems are needed.

THE RISKS, CHALLENGES AND OPPORTUNITIES OF MANAGING A MULTI-GENERATIONAL WORKFORCE
Using the latest generational research, this seminar will review the characteristics of today’s Gen X and Millennial generations and demonstrate new ways to engage them. It is important to understand how younger and older co-workers think and work to create and maintain a successful workplace.

MANAGING STRESS IN TIMES OF CHANGE
We all confront stressful situations every day, from minor annoyances like the daily commute or trying to find lost items, to major stressors such as challenges in relationships or transitions in the workplace. Our world is ever changing and the changes we confront at work, at home and in the community challenge our coping skills, adding to our stress. This seminar will give an overview of the triggers of stress and its impact on us. It will offer practical tips on how to manage stress and how to prevent stress from rising to problematic levels.

CREATING A LOWER STRESS WORK ENVIRONMENT
The best managers are able to create positive morale by supporting their employees and interacting with others in a way that lowers stress. This seminar will help managers learn the importance of creating and maintaining a positive morale in their work groups that will help ensure employee retention, boost the creativity and productivity of their people and bring about positive results.

EMOTIONAL INTELLIGENCE FOR MANAGERS/SUPERVISORS
In times of turbulence and uncertainty, managers have to increasingly rely on the core competencies of emotional intelligence—self-awareness, empathy, communication and initiative. This interactive seminar will guide you through these competencies and enhance your ability to deal more effectively and successfully with your employees.

MANAGING CONFLICT IN THE WORKPLACE
Good conflict management is essential for the wellbeing and productivity of employees, management and the organization. This seminar will outline different techniques for managing and diminishing conflict.

MANAGING DURING ORGANIZATIONAL CHANGE
Change can be frightening, stressful, daunting, anxiety provoking and energizing. Learn key strategies for accomplishing organizational change and how to effect change in a way that is least disruptive and most likely to lead to successful outcomes.

MANAGING FOR SUCCESS
“Managing up” means that you need to be able to deal effectively with your manager and other superiors. This seminar will help you work more successfully by giving you valuable information about what works with those higher on the organizational chart than you. Learn to package your communications in ways that are more likely to be heard and reacted to favorably, and learn how to “manage” someone who is managing you by altering your behavior.

MANAGING WORKPLACE BULLYING
Belligerent attitudes, raised voices, hurtful criticism and intimidating, threatening tactics can destroy morale and make for an uncomfortable environment for your team. It may also lead to a costly lawsuit. Learn how to use assertive communication, progressive discipline and appropriate, timely documentation to curb this behavior in your employees and help everyone feel safe in order to do their best work.

SUCCESSFULLY MANAGING DIFFICULT PEOPLE
Giving assignments to employees who say they will meet a deadline and then fail to deliver is frustrating. It’s hard to deal with employees who are disrespectful or who buck authority at every turn. Other challenges are the constantly overwhelmed employee who can never seem to get his head above water and the staff member who constantly complains about senior management. This seminar will help you learn strategies to effectively manage these difficult individuals by using practical tips and tried-and-true communication methods.

USING POSITIVE TEAM MOTIVATION
Positive psychology is the study of happiness, contentment and well-being and what behaviors contribute to these desirable feelings. Managers can utilize some of the findings in this field to learn how to motivate, encourage and support their teams. When these approaches are implemented, morale will improve, productivity will increase, creativity will flourish and the team will be more energized and enthused.

DELIVERING BAD NEWS
There is no easy way of telling an employee about a poor performance evaluation, postponed promotion or, worst of all, termination of employment. This engaging seminar will provide you with a range of vignettes that will help you think about different employee reactions as well as how to manage those reactions in a manner that is most helpful to the employee.

DISABILITY AWARENESS
The most effective managers are knowledgeable about the challenges people with disabilities face. This comprehensive seminar will provide you with an overview of the Americans with Disabilities Act, increase your understanding of basic etiquette for working with people with disabilities and supply you with relevant resources. 

SEXUAL HARASSMENT AWARENESS
Behaviors associated with sexual harassment are not only illegal, they can have devastating effects on impacted individuals and work groups. This seminar will provide you with a complete overview of sexual harassment prevention and management and includes an introduction to the causes and effects of harassment, the legal definition of harassing behavior and steps that can be taken to resolve problem situations.

STRESS, DEPRESSION AND BEHAVIORAL HEALTH CONDITIONS IN THE WORKPLACE
Managers need to be able to recognize and refer employees who are showing signs of stress, depression and other behavioral health problems. Depression and other behavioral health disorders are highly prevalent in our society and have a huge impact on people and the bottom line. This seminar will teach managers how to recognize performance indicators of these problems and how to help employees find the resources they need to improve their work functioning.

EAP TOOLS FOR MANAGERS AND SUPERVISORS
This 60 to 90 minute presentation with power point slides is designed to introduce managers and supervisors to EAP services and describe how they can assist with behavioral issues in the workplace. The EAP benefit is described, followed by an explanation of how these services, along with management consultation and job performance referral can assist the manager or supervisor to focus fully on management of performance. The process of identification and referral of troubled and poorly performing employees is outlined in detail, with the focus on five work performance triggers, (1) attendance, (2) attitude and behavior (3) productivity, (4) safety, (5) policy violation. Management and supervisory participants are encouraged to take advantage of consultative services provided by the EAP. Finally the nature and availability of on-site critical incident services are described.

ALCOHOL AND DRUG-FREE WORKPLACE – TRAINING FOR SUPERVISORS
This 90 minute to 2 hour presentation with power point slides is designed to assist supervisors to (1) understand their role in maintaining a substance-free workplace (2) recognize on-the job indicators of alcohol and drug abuse (3) make “reasonable suspicion” determinations for testing referral (4) know the “do’s” and “don’ts” for supervisors in regard to employee substance use and abuse. The general impact of substance use and abuse on industry is described along with specific employee behavioral and other indicators for six types of substance. Triggers for reasonable suspicion referrals are outlined in detail. Finally a set of recommended “do’s” and “don’ts” for supervisors is outlined.