FEI Behavioral Health (FEI) has a 40-year history in enhancing workforce resilience by offering a full spectrum of solutions, from employee assistance programs and organizational development to workplace violence prevention and crisis management. Our services and trainings ensure organizations maintain operations and business continuity while strengthening the mental, physical and emotional well-being of employees, their families and the communities in which they live and work.
One of the most successful social enterprises in America, FEI is wholly owned by the Alliance for Strong Families and Communities (Alliance), a national network of social sector organizations working to achieve its vision of a healthy and equitable society. FEI contributes over $1,000,000 annually to the Alliance in support of its work and the work of its network in the community, and was a finalist in BizTimes Media LLC’s 2018 Nonprofit Excellence Awards for social enterprise.
Purpose
FEI is seeking a licensed therapist for this full-time position in our beautiful office in Downtown Milwaukee. This position is part of our EAP Services Center team and reports to the manager. Applicant must be fully licensed to practice independently. The candidate hired will have at least three years of licensed practice in general mental health counseling and at least one year of EAP experience.
Our EAP counselors answer incoming calls during business hours from people accessing the EAP benefit provided by their employer for such things as brief counseling, legal or financial consultation, help finding resources for child or dependent care, higher education, adoption and others. Counselors must have excellent customer service and social skills as well as comfort with a wide range of diversity. Sound judgement and the ability to think on your feet are necessary. While rarely needed, experience assessing for mental health emergencies and coordinating care for any such need is required. Broad knowledge of substance abuse is important and a general familiarity with resource options is helpful.
Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned:
- Act as a customer service link between the corporate client and its employees and family members to provide professional, non-judgmental response, ensuring consistent availability to promptly respond to incoming telephone calls.
- Assess for a behavioral health emergency or crisis, provide brief intake assessment, phone counseling when appropriate, gather demographic information, explain benefits, and make an appropriate referral to an affiliate or other treatment providers.
- Provide authorization of appropriate sessions.
- Fax or mail referral packet, including FEI billing forms and authorization, to the affiliate.
- Document information obtained from calls into the computerized system to include: Intake, referrals, complaints, requests for general information, etc.
- Provide assistance with the affiliate network by contacting affiliates to update and maintain accurate information.
- Locate and screen potential providers for membership in the EAP network.
- Support affiliate network functions and consistency.
- Respond to other customer needs as appropriate.
- Complete special projects as assigned.
- Complete and maintain all required paperwork, records, documents, etc.
- Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
Desired Education and Experience
Requires a master’s in the behavioral health field and three years’ post-master’s clinical experience in one or more of the following areas: EAP, mental health, counseling, case management and/or substance abuse. State licensure is required.
How to Apply
Qualified applicants should email a resume and cover letter with salary requirements. Applicants not providing salary requirements will not be considered. No phone calls please.
FEI is fully committed to equal employment opportunity and to attracting, retaining, developing and promoting the most qualified employees. FEI does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.