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2 Aug. 2017 Posted by aadams

Flying Forward: A Move to the Front Story

Ralph Metzner, FEI Director of Product Management

Think about the last time you missed a flight because of circumstances beyond your control. Did it stress you out? Make you angry? How did you react?

Stress can threaten the tools we need for civil communication. As stress builds, our ability to effectively communicate strains under the weight of reflexive brain functions and “fight or flight” responses. Understanding how stress affects our behaviors is the first step to handling challenging situations in calm, rational ways.

19 Jul. 2017 Posted by aadams

Communication: The Critical Link for Crisis Recovery

Vivian Marinelli, Psy.D., FEI Senior Director Crisis Management Services

Central to successfully weathering a crisis event is strong communication. With a focus on internal, on-site and external methods of communication, organizations can build a crisis response team that understands its function, maintain up-to-date information and cohesive messaging, and ensure external stakeholders are properly informed and made aware of ongoing response efforts.

5 Jul. 2017 Posted by aadams

Travel Smarter, Not Harder: Tips for Getting Around

Carol Hill, FEI Crisis Management Associate

The woes of travel are well-known: Lost luggage, stolen credit cards, misplaced reservations or confirmations—the list goes on. Yet, while some aspects of travel are beyond your control—your flight lands in Los Angeles, but your bags land in New York City—others are more easily navigable.

With a few tips and tools, you can avoid becoming a victim of travel by staying prepared, knowledgeable and safe.

21 Jun. 2017 Posted by aadams

The Human Side of Data Breaches

Heather Lukaszewski, Systems Administrator and Supervisor

The fallout from data being breached often causes feelings of exposure, distrust and insecurity. Adding the interconnected, hyper-reactive world of social media into the mix can quickly escalate situations from bad to worse.

Regular review of your organization’s disaster recovery plan, crisis response protocols and information security practices will create a position of control and sense of continuity when addressing data management challenges.

7 Jun. 2017 Posted by aadams

Even Heroes Need to Be Prepared

Ted Uczen, FEI President and CEO

Recent crises in the United States and England have rocked the world and called upon ordinary civilians to assume extraordinary roles in response to traumatic situations.

Heroic action is sometimes a result of necessity during a sudden tragedy, but small-scale incidents of violence and conflict happen every day. Preparing and training your workforce to take on critical roles before a crisis event establishes resiliency when addressing trauma.