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Call Center

For a single individual experiencing crisis, or for entire communities, the most effective and immediate form of assistance may be the sound of a caring human voice willing to help.

FEI not only fulfills that basic need by combining the immediacy and accessibility of a fully-staffed call center with mental health professionals who combine compassion and professionalism in a focused service when it is needed most.|

FEI’s call center features:

  • Master’s level counselors responding to phone calls 24 hours a day with assessment and consultation.
  • Comprehensive database for detailed and customized utilization reporting.
  • Rapid response to crises with activations guaranteed to be operational within 60 minutes.

Our call center expertise can be adapted and configured to address a wide variety of customer needs in response to any circumstance. Our focus in every situation is to ensure that caring and helpful voices are just a phone call away.