Crisis Management

Emergency Call Center

In accordance with the International Civil Aviation Organization (ICAO) Standards and the National Transportation Safety Board (NTSB) Family Assistance Plan for Aviation Disasters, FEI provides a designated emergency information line for all inquiries related to an aviation incident/accident. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers.

Our trauma specialists have extensive experience and training in:

• Crisis Communications
• Psychological First Aid
• Next of Kin Notifications

FEI has the capacity to handle thousands of calls per hour and offers translation services in over 240 languages. Our team can provide toll-free international lines for global events.

On-Site Support

In the event of an aviation disaster, FEI provides experienced Crisis Managers to assist in coordinating your emergency response at the accident/incident site, your command center and additional locations as requested. FEI is prepared to:

• Consult with the airline on the level and types of support services required for the response.
• Assist the airline in establishing a Family Assistance Center (FAC), including setting up the Joint Family Support Operations Center (JFSOC) at a facility near the event location.
• Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
• Coordinate personal effects disposition and mortuary services.

Our network of responders is international and will travel to provide support wherever requested.

Crisis Notification Line

FEI provides a 24/7/365 line for notification and assessment of a critical event that is impacting your airline and could impact your reputation. This line is staffed by key members of our Crisis Management team who will, in turn, notify your emergency response team as indicated by the incident/accident. The Crisis Notification Line provides you and your emergency response team the assurance that support is always available.

Consultation

Our Crisis Management team has accumulated a wealth of lessons learned through activations on behalf of our customers as well as our interactions within the crisis response field of experts. As a result, we can provide additional support with:

• Emergency Response Plan (ERP) review to ensure regulatory compliance regarding Family Assistance.
• Crisis response training for leadership teams and internal responders.
• Crisis communication and spokesperson training.
• Reputation management.
• Drills and exercises to test the ERP and response teams.
• Response recovery and after-action analysis.

Critical Incident Response

FEI is a globally recognized leader in responding to traumatic events and critical incidents such as employee deaths, natural disasters, murders, suicides, industrial accidents, robberies and terrorist attacks. We are experts in delivering compassionate service in the aftermath of a crisis.

Our Critical Incident Response support includes:

• Assessment and consultation on the incident and recommendations for support services.
• On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
• Follow-up organizational and individual support.

Emergency Call Center

FEI provides a designated emergency information line for all inquiries related to a critical event. This line can also be utilized to quickly account for the status and location of staff and guests. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers.

Our trauma specialists have extensive experience and training in:

• Customer Service
• Crisis Communications
• Psychological First Aid
• Next of Kin Notifications

FEI has the capacity to handle thousands of calls per hour and offers translation services in over 240 languages. Our team can provide toll-free international lines for global events.

On-Site Support

FEI provides experienced Crisis Managers to assist in coordinating your emergency response at the incident site, your command center and additional locations as requested. FEI is prepared to:

• Consult with your emergency response teams on the level and types of support services required for the response.
• Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
• Coordinate personal effects disposition and mortuary services.

Our network of responders is international and will travel to provide support wherever requested.

Crisis Notification Line

FEI provides a 24/7/365 line for notification and assessment of a critical event that is impacting your property and could impact your brand. This line is staffed by key members of our Crisis Management team who will, in turn, notify your emergency response team as indicated by the incident. The Crisis Notification Line provides you and your staff the assurance that support is always available.

Consultation

Our Crisis Management team has accumulated a wealth of lessons learned through activations on behalf of our customers as well as our interactions within the crisis response field of experts. As a result, we can provide additional support with:

• Emergency Response Plan (ERP) review.
• Crisis response training for leadership teams and internal responders.
• Crisis communication and spokesperson training.
• Reputation management.
• Drills and exercises to test the ERP and response teams.
• Property drills to review the notification process and assess emergency preparedness.
• Response recovery and after-action analysis.

Critical Incident Response

FEI is a globally recognized leader in responding to traumatic events and critical incidents such as employee deaths, natural disasters, murders, suicides, industrial accidents, robberies and terrorist attacks. We are experts in delivering compassionate service in the aftermath of a crisis.

Our Critical Incident Response support includes:

• Assessment and consultation on the incident and recommendations for support services.
• On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
• Follow-up organizational and individual support.

Emergency Call Center

FEI provides a designated emergency information line for all inquiries related to an incident or emergency impacting the students, faculty, staff and visitors of your school. This line can also be utilized to quickly account for the status and location of students, faculty, staff and visitors. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers.

Our trauma specialists have extensive experience and training in:

• Crisis Communications
• Psychological First Aid
• Next of Kin Notifications

FEI has the capacity to handle thousands of calls per hour and offers translation services in over 240 languages. Our team can provide toll-free international lines for global events.

On-Site Support

FEI provides experienced Crisis Managers to assist in coordinating your emergency response at the incident site, your command center and additional locations as requested. FEI is prepared to:

• Consult with your emergency response teams on the level and types of support services required for the response.
• Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
• Coordinate personal effects disposition and mortuary services.

Our network is international and will travel as needed to provide support for international study programs and extracurricular events off campus.

Crisis Notification Line

FEI provides a 24/7/365 line for notification and assessment of a critical event that is impacting your school and may impact your reputation. This line is staffed by key members of our Crisis Management team who will, in turn, notify your emergency response team as indicated by the incident. The Crisis Notification Line provides you and your emergency response team the assurance that support is always available.

Consultation

Our Crisis Management team has accumulated a wealth of lessons learned through activations on behalf of our customers as well as our interactions within the crisis response field of experts. As a result, we can provide additional support with:

• Emergency Response Plan (ERP) review.
• Crisis response training for leadership teams and internal responders.
• Crisis communication and spokesperson training.
• Reputation management.
• Drills and exercises to test the ERP and response teams.
• Response recovery and after-action analysis.

Critical Incident Response

FEI is a globally recognized leader in responding to traumatic events and critical incidents such as employee deaths, natural disasters, murders, suicides, industrial accidents, robberies and terrorist attacks. We are experts in delivering compassionate service in the aftermath of a crisis.

Our Critical Incident Response support includes:

• Assessment and consultation on the incident and recommendations for support services.
• On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
• Follow-up organizational and individual support.

Emergency Call Center

FEI provides a designated emergency information line for all inquiries related to a critical event at any of your corporate facilities. This line can also be utilized to quickly account for the status and location of employees and visitors. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers.

Our trauma specialists have extensive experience and training in:

• Crisis Communications
• Psychological First Aid
• Next of Kin Notifications

FEI has the capacity to handle thousands of calls per hour and offers translation services in over 240 languages. Our team can provide toll-free international lines for global events.

On-Site Support

FEI provides experienced Crisis Managers to assist in coordinating your emergency response at the incident site, your command center and additional locations as requested. FEI is prepared to:

• Consult with your emergency response teams on the level and types of support services required for the response.
• Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
• Coordinate personal effects disposition and mortuary services.

Crisis Notification Line

FEI provides a 24/7/365 line for notification and assessment of a critical event that is impacting your business and may impact your business contiunity and/or reputation. This line is staffed by key members of our Crisis Management team who will, in turn, notify your emergency response team as indicated by the incident. The Crisis Notification Line provides you and your emergency response team the assurance that support is always available.

Critical Incident Response

FEI is a globally recognized leader in responding to traumatic events and critical incidents such as employee deaths, natural disasters, murders, suicides, industrial accidents, robberies and terrorist attacks. We are experts in delivering compassionate service in the aftermath of a crisis.

Our Critical Incident Response support includes:

• Assessment and consultation on the incident and recommendations for support services.
• On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
• Follow-up organizational and individual support.

Consultation

Our Crisis Management team has accumulated a wealth of lessons learned through activations on behalf of our customers as well as our interactions within the crisis response field of experts. As a result, we can provide additional support with:

• Emergency Response Plan (ERP) review.
• Crisis response training for leadership teams and internal responders.
• Crisis communication and spokesperson training.
• Reputation management.
• Drills and exercises to test the ERP and response teams.
• Response recovery and after-action analysis.

Emergency Call Center

FEI has extensive experience providing support for government organizations. FEI provides a designated emergency information line for all inquiries related to a critical event. This line can also be utilized to quickly account for the status and location of staff and visitors. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers.

Our trauma specialists have extensive experience and training in:

• Crisis Communications
• Psychological First Aid
• Next of Kin Notifications

FEI has the capacity to handle thousands of calls per hour and offers translation services in over 240 languages. Our team can provide toll-free international lines for global events.

On-Site Support

FEI provides experienced Crisis Managers to assist in coordinating your emergency response at the incident site, your command center and additional locations as requested. FEI is prepared to:

• Consult with your emergency response teams on the level and types of support services required for the response.
• Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
• Coordinate personal effects disposition and mortuary services.

Our network of responders is international and will travel to provide support wherever requested.

Crisis Notification Line

FEI provides a 24/7/365 line for notification and assessment of a critical event that is impacting your organization and may impact your business continuity. This line is staffed by key members of our Crisis Management team who will, in turn, notify your emergency response team as indicated by the incident. The Crisis Notification Line provides you and your emergency response team the assurance that support is always available.

Consultation

Our Crisis Management team has accumulated a wealth of lessons learned through activations on behalf of our customers as well as our interactions within the crisis response field of experts. As a result, we can provide additional support with:

• Emergency Response Plan (ERP) review.
• Crisis response training for leadership teams and internal responders.
• Crisis communication and spokesperson training.
• Reputation management.
• Drills and exercises to test the ERP and response teams.
• Response recovery and after-action analysis.

Critical Incident Response

FEI is a globally recognized leader in responding to traumatic events and critical incidents such as employee deaths, natural disasters, murders, suicides, industrial accidents, robberies and terrorist attacks. We are experts in delivering compassionate service in the aftermath of a crisis.

Our Critical Incident Response support includes:

• Assessment and consultation on the incident and recommendations for support services.
• On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
• Follow-up organizational and individual support.

GSA

FEI has extensive experience working with government organizations and is a member of GSA Advantage.