Addressing all aspects of crisis to support your people
As a leader in preparedness, response and recovery associated with the human dimensions of crisis and trauma, we provide organizations with the tools necessary to address the full spectrum of crisis management.
FEI specializes in customizable crisis services that meet the needs of any industry and include:- Emergency Call Center
- Accounting for People
- Notification Line/Business Continuity
- On-Site Support
- Drills and Training
- Tailored services at the time of the event
- Call center services not pertaining to a critical event
- Support due to the sensitive nature of calls or topics
- Media coverage and support
Emergency Call Center
In accordance with the International Civil Aviation Organization (ICAO) Standards and the National Transportation Safety Board (NTSB) Family Assistance Plan for Aviation Disasters, FEI provides a designated emergency information line for all inquiries related to an aviation incident/accident. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers. Our trauma specialists have extensive experience and training in:- Crisis Communications
- Psychological First Aid
- Next of Kin Notifications
- Consult with the airline on the level and types of support services required for the response.
- Assist the airline in establishing a Family Assistance Center (FAC), including setting up the Joint Family Support Operations Center (JFSOC) at a facility near the event location.
- Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
- Coordinate personal effects disposition and mortuary services.
- Emergency Response Plan (ERP) review to ensure regulatory compliance regarding Family Assistance.
- Crisis response training for leadership teams and internal responders.
- Crisis communication and spokesperson training.
- Reputation management.
- Drills and exercises to test the ERP and response teams.
- Response recovery and after-action analysis.
- Assessment and consultation on the incident and recommendations for support services.
- On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
- Follow-up organizational and individual support.
Emergency Call Center
FEI provides a designated emergency information line for all inquiries related to a critical event. This line can also be utilized to quickly account for the status and location of staff and guests. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers. Our trauma specialists have extensive experience and training in:- Customer Service
- Crisis Communications
- Psychological First Aid
- Next of Kin Notifications
- Consult with your emergency response teams on the level and types of support services required for the response.
- Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
- Coordinate personal effects disposition and mortuary services.
- Emergency Response Plan (ERP) review.
- Crisis response training for leadership teams and internal responders.
- Crisis communication and spokesperson training.
- Reputation management.
- Drills and exercises to test the ERP and response teams.
- Property drills to review the notification process and assess emergency preparedness.
- Response recovery and after-action analysis.
- Assessment and consultation on the incident and recommendations for support services.
- On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
- Follow-up organizational and individual support.
Emergency Call Center
FEI provides a designated emergency information line for all inquiries related to an incident or emergency impacting the students, faculty, staff and visitors of your school. This line can also be utilized to quickly account for the status and location of students, faculty, staff and visitors. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers. Our trauma specialists have extensive experience and training in:- Crisis Communications
- Psychological First Aid
- Next of Kin Notifications
- Consult with your emergency response teams on the level and types of support services required for the response.
- Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
- Coordinate personal effects disposition and mortuary services.
- Emergency Response Plan (ERP) review.
- Crisis response training for leadership teams and internal responders.
- Crisis communication and spokesperson training.
- Reputation management.
- Drills and exercises to test the ERP and response teams.
- Response recovery and after-action analysis.
- Assessment and consultation on the incident and recommendations for support services.
- On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
- Follow-up organizational and individual support.
Emergency Call Center
FEI provides a designated emergency information line for all inquiries related to a critical event at any of your corporate facilities. This line can also be utilized to quickly account for the status and location of employees and visitors. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers. Our trauma specialists have extensive experience and training in:- Crisis Communications
- Psychological First Aid
- Next of Kin Notifications
- Consult with your emergency response teams on the level and types of support services required for the response.
- Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
- Coordinate personal effects disposition and mortuary services.
- Assessment and consultation on the incident and recommendations for support services.
- On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
- Follow-up organizational and individual support.
- Emergency Response Plan (ERP) review.
- Crisis response training for leadership teams and internal responders.
- Crisis communication and spokesperson training.
- Reputation management.
- Drills and exercises to test the ERP and response teams.
- Response recovery and after-action analysis.
Emergency Call Center
FEI has extensive experience providing support for government organizations. FEI provides a designated emergency information line for all inquiries related to a critical event. This line can also be utilized to quickly account for the status and location of staff and visitors. Our line is staffed by trauma specialists who provide updated information, emotional support and resources to callers. Our trauma specialists have extensive experience and training in:- Crisis Communications
- Psychological First Aid
- Next of Kin Notifications
- Consult with your emergency response teams on the level and types of support services required for the response.
- Provide support to victims and victim families through our trained trauma specialists. Our trauma specialists offer emotional and informational support throughout the on-site response.
- Coordinate personal effects disposition and mortuary services.
- Emergency Response Plan (ERP) review.
- Crisis response training for leadership teams and internal responders.
- Crisis communication and spokesperson training.
- Reputation management.
- Drills and exercises to test the ERP and response teams.
- Response recovery and after-action analysis.
- Assessment and consultation on the incident and recommendations for support services.
- On-site debriefing services within 24-48 hours following a traumatic event, or sooner if necessary.
- Follow-up organizational and individual support.
Contact our crisis management experts for customizable solutions to your industry needs and ensure your people are supported before, during and after a crisis event.
Email: cm@feinet.com
Phone: 800-782-1948 (Option 6)