There often is a fine line between obligation and overreach when an organization is challenged by its responsibilities to the community and the biases and preconceptions of its workforce. It is during these times that managers must consider the options that will best serve staff while maintaining operations, resilience, civility and well-being.

In order to illustrate the complexities of both managing a diverse employee population in multicultural communities and the methods with which to adequately address issues of ignorance and apprehension in the workplace, FEI presents a fictional account of interwork dynamics based on relevant trends.

Through the collaboration of management, human resources and the employee assistance program (EAP) provider, solutions for workforce resiliency can be achieved and sustained.

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